F.A.Q.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your shopping cart and proceed to the Cart page or Checkout page to view your total.

We offer domestic free shipping on cart totals over $100. There are items that do not qualify for free shipping due to their size or weight. Those items fall in the following product categories:

• Motorcycle Bodywork
• Motorcycle Wheels and Tires
• Motorcycle Stands
• Motorcycle Frames

We do ship internationally but ask that you call in your order at (214) 466-6540 to obtain proper shipping estimates and expediting options.

While AMS Ducati Dallas does not maintain live inventory on our website, we pride ourselves in having one of the largest inventories of motorcycles, parts and apparel in the country. We base our product list on in-store and factory availability. If you have any questions on a particular product and its availability, please contact us at (214) 466-6540.

After placing your order, you will receive an email confirming your order has been received. For in stock merchandise, your order will usually ship from our location in 24 – 48 hours from when the order was placed. Once the order has shipped, you will receive an email from AMS with tracking information.

Please note that once an order has begun processing or has shipped, the order is no longer editable online. If you find that you ordered a product by mistake or would like to make a change to your order after it has been placed online, please call AMS (214 466-6540) as soon as possible to try to address your request. We cannot guarantee the ability to make a change to your order after it has been placed online but will try our best to facilitate your needs.

Please check with the shipper first to see if your packages were delivered. If your packages show a status of “delivered”, please contact the shipper customer service for assistance on locating your packages. If your packages were undeliverable, please contact AMS (214 466-6540) for assistance.

If your shipping container was damaged during shipping and parts are missing, please first contact the shipper to notify them that they delivered a damaged package then call AMS (214 466-6540) for additional assistance.

Please see our Terms & Conditions for complete details regarding our return policy.

Please contact AMS (214 466-6540) for assistance in returning a product.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. Please contact AMS (214 466-6540) for updates on backordered items.

We utilize PayPal as our website payment gateway. As you checkout on the AMS website, before you enter your credit card information, you are redirected away from AMS to Paypal’s secure payment page. You then enter your payment information on Paypal’s site which is automatically encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

After your payment with PayPal is confirmed, you will be redirected back to the AMS site to complete your transaction and receive your order confirmation.

If you have any questions on our online payment gateway or if you would like to place your order over the phone, please contact us at (214) 466-6540.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include www.advancedmotorsports.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, please contact us at (214) 466-6540 and provide us with your website account user name and password and we will remove your user account from our database. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on June 01, 2015.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

1. EXCEPT AS STATED ELSEWHERE IN THIS DOCUMENT, ANY WARRANTY ON THE PRODUCTS SOLD HEREBY ARE THOSE MADE BY THE MANUFACTURER.ALL RACING PARTS AND PRODUCTS ARE INTENDED FOR CLOSED COURSE COMPETITION ONLY AND ARE THEREFORE SOLD AS IS. THE ABOVE REFERENCED DEALERSHIP, THE SELLER HEREIN HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES ON PARTS, PRODUCTS AND ASSOCIATED LABOR, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF SAID PRODUCTS.  SELLER ASSUMES NO RESPONSIBILITY FOR CONSEQUENTIAL DAMAGES, LOSS OF USE OF THE VEHICLE, LOSS OF TIME, INCONVENIENCE, OR COMMERCIAL LOSS.

2. Seller is not responsible for unavailability of parts, products and/or merchandise or delays in shipment of parts, products and/or merchandise beyond Seller’s control.Payment for all special order parts, products and/or merchandise must be paid for before delivery.

3. Seller does not guarantee dates or times of delivery of parts, products and/or merchandise.Seller’s personnel have no authority to promise or guarantee dates or times of delivery of parts, products and/or merchandise.  Any dates or times discussed are estimates only.

4. Terms are cash on delivery.

5. All returned parts, products and/or merchandise are subject to a 30% handling charge and must be returned in original packaging.Parts, products and/or merchandise which have been used, installed and removed and electrical parts are non-returnable.  Credit will not be issued and exchange will not be allowed without inspection of items.  No refunds or exchanges allowed after 30 days or without this invoice.

6. This Agreement is made according to the laws of the State of Texas.The parties expressly agree that this Agreement is governed by and will be construed and enforced in accordance with Texas law, without regard to conflicts of law principles.  The parties further agree to submit to the exclusive jurisdiction of the State Courts of the State of Texas for any lawsuit arising from this Agreement, and that the State District and/or County Courts for Tarrant County, Texas, shall be the only appropriate venue for resolution of such disputes, and the parties waive any objection to venue laid therein.

7. LIMIT OF LIABILITY.Notwithstanding anything to the contrary herein, Seller’s maximum liability arising out of or in connection with this Agreement, whether in contract, tort or otherwise, including attorney�s fees, shall in no circumstances exceed the amounts paid by customer under this Agreement.  Customer releases Seller from, and agrees that Seller shall not be liable for consequential damages, lost profits, punitive damages, loss of good will, and any other loss or damage which does not arise as a direct consequence of the Seller’s default in question.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Advanced Motorsports. The collective work includes works that are licensed to Advanced Motorsports. Copyright 2001, Advanced Motorsports ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Advanced Motorsports or purchasing Advanced Motorsports products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Advanced Motorsports or to purchase Advanced Motorsports products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Advanced Motorsports. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Advanced Motorsports used in the site are trademarks or registered trademarks of Advanced Motorsports.

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Advanced Motorsports disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Advanced Motorsports does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Advanced Motorsports does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Advanced Motorsports shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Advanced Motorsports has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

In the event that a Advanced Motorsports product is mistakenly listed at an incorrect price, Advanced Motorsports reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Advanced Motorsports reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Advanced Motorsports shall issue a credit to your credit card account in the amount of the incorrect price.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Advanced Motorsports without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Advanced Motorsports may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Advanced Motorsports.

Your use of this site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Advanced Motorsports products) shall be in the state or federal courts located in Austin, TX. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Advanced Motorsports products) must be commenced within one (1) year after the claim or cause of action arises. Advanced Motorsports’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Advanced Motorsports may assign its rights and duties under this Agreement to any party at any time without notice to you.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Advanced Motorsports or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Advanced Motorsports does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Advanced Motorsports is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Advanced Motorsports reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Advanced Motorsports in its sole discretion.

You agree to indemnify, defend, and hold harmless Advanced Motorsports its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

In an attempt to provide increased value to our visitors, Advanced Motorsports may link to sites operated by third parties. However, even if the third party is affiliated with Advanced Motorsports. Advanced Motorsports has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Advanced Motorsports. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Advanced Motorsports seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

You only have to pay sales tax if you are located in Texas, which is the same state as our warehouse. Sales tax may show on a Cart total before Checkout but will be updated/removed once you enter your shipping information on the Checkout page.

If you have any questions regarding charges made to your account, please contact AMS at (214) 466-6540.

Credits usually take 7-10 business days from the time we receive your returned item(s).

Your credit card will be charged immediately upon purchase and successful payment processing through PayPal.